30-Day Happiness Guarantee
We want you to love your decor. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of the delivery date.
Eligibility:
- Products must be unused, unwashed, and in original condition with all packaging and tags
- Ceramic decor: Must be free of chips, cracks, and scratches. Not eligible for return if damaged by customer.
- Tabletop decor: Must be unmarked and free of wear
- Holiday decor: Seasonal items may be returned within 30 days of delivery (not based on holiday date)
- Wall clocks: Must be in working order with no visible wear or damage
Non-returnable items:
- Final sale or clearance items (clearly marked at checkout)
- Gift cards
- Items damaged due to misuse or improper handling
- Personalized or customized decor
How to start a return:
- Contact our support team with your order number and the item(s) you wish to return
- You will receive a return authorization and shipping instructions within 2 business days
- Pack items securely in original packaging if possible
- Ship to the address provided (return shipping costs are your responsibility unless the item was defective or incorrect)
Refunds:
- Once your return is received and inspected (typically within 5–7 business days), a refund will be issued to your original payment method
- Original shipping charges are non-refundable
- You will receive an email confirmation when your refund has been processed
Exchanges:
If you need a different color, size, or style, please return the original item for a refund and place a new order. We do not offer direct exchanges at this time.
Damaged, defective, or incorrect items:
Received a cracked ceramic vase, a non-working clock, or the wrong holiday decoration? Contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged/incorrect item(s)
- Photos of the packaging (if damage occurred during shipping)
We will send a replacement or issue a full refund at no cost to you, including return shipping if needed.
Seasonal & holiday decor note: To ensure availability, please inspect holiday items immediately upon delivery. Holiday decor returned after the relevant holiday may be subject to a reduced refund.